It’s an office-based role involving high call volumes alongside email, online chat and digital enquiries. This role suits someone personable, confident on the phone and comfortable managing multiple tasks throughout the day.
This Customer Sales & Service Executive role involves:
* Converting inbound sales opportunities through strong customer service and negotiation
* Handling high volumes of incoming and outgoing calls (circa 60–100 per day)
* Responding to customer enquiries via phone, email and online chat
* Scheduling and managing customer appointments and installations
* Managing diary changes, cancellations and amendments
* Accurately updating systems and records
* Meeting service level agreements and individual targets
Skills & experience required:
* Previous sales or customer service experience is highly desirable
* Confidence speaking with customers over the phone throughout the day
* Ability to multitask within a busy office environment
* Strong communication skills, both verbal and written
* Call centre or contact centre experience would be beneficial
Salary, hours and company benefits:
* £25,000 – £29,000 basic salary plus monthly bonus scheme (OTE £30,000 – £36,000)
* Monday to Friday between 9am – 8pm (37.5 hours per week), one Saturday per month on a rota basis (9am – 6pm) paid overtime or time in lieu
* Hybrid working after probation period
* 31 days holiday inclusive of Bank Holidays allowance
* Pension scheme
* Cycle to work scheme
* Free onsite parking
* Health focused benefits
* Career progression opportunities and salary reviews
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy
Salary description
£25000.00 - £29000.00 per year