Underwriting Assistant
Location: London
Hybrid role - 2/3 days on site per week
Contract Type: Permanent
About the Role
A major UK insurance company is seeking an Underwriting Assistant to support multiple lines of business within its Financial Risk Solutions portfolio, including Credit Solutions, Short Term Trade
Solutions and Political Risk.
This is a key operational support role, acting as the primary point of contact for underwriting teams. You will be responsible for ensuring that risks and amendments are accurately processed on underwriting systems within agreed service levels. Strong organisational skills, attention to detail and effective communication are essential to succeed in this role.
About the Team
The Underwriting Support team sits within the Business Support function of Operations. The team works closely with underwriting teams, offshore processing partners, cash and credit control, and wider operational stakeholders to deliver timely, accurate and compliant processing.
Operations also includes MI & Analytics, Claims Operations, Facilities, Strategic Operations and IT. Data quality, timeliness and accuracy are central to enabling the business to achieve its revenue and growth objectives.
Key Responsibilities
Documentation & Risk Administration
- Create and update documentation required to process policies and endorsements on policy administration systems.
- Liaise closely with underwriters to ensure all required information is received for timely processing.
- Maintain accurate Estimated Premium Income (EPI) data in source systems.
- Perform four‑eye checks on financial data entered by offshore processing partners.
- Respond to processing and quality control queries within agreed SLAs.
- Ensure accurate and consistent filing of documentation.
- Monitor and manage personal performance against SLAs and KPIs.
- Identify and resolve data quality and transactional issues within agreed timelines.
- Support unallocated cash and outstanding debt investigations.
- Assist with month‑end close procedures.
- Maintain system knowledge through regular hands‑on processing activity.
- Train offshore processing partners, new starters and other support teams when required.
Communication & Stakeholder Support
- Proactively flag potential backlogs or workload pressures to management.
- Provide updates on progress against service levels and KPIs.
- Respond to all queries within three business days, keeping stakeholders informed where delays occur.
- Participate actively in team meetings and regular one‑to‑ones.
- Build strong working relationships with underwriting teams, brokers and internal stakeholders.
Continuous Improvement & Team Contribution
- Support audit activity and compliance reviews.
- Help maintain accurate training and process documentation.
- Contribute ideas to improve processes, data quality and service delivery.
- Support ad hoc projects and system or process change initiatives.
- Coach and provide day‑to‑day support to junior colleagues where required.
Professional & Regulatory Standards
- Adhere to all relevant regulatory and internal policies, including conduct risk expectations.
- Comply with applicable regulatory frameworks such as SM&CR, Solvency II, data protection, financial crime and fair customer outcomes.
- Act with integrity and professionalism at all times.
Skills & Experience Required
- Relevant insurance or Financial Services experience at Admin level
- Strong written and verbal communication skills.
- Advanced Microsoft Excel and MS Office capability.
- Proven ability to meet tight deadlines and manage competing priorities.
- Strong attention to detail and analytical skills.
- Ability to work independently while collaborating effectively within a team.
Why Join?
You’ll be joining a leading UK insurance business that values expertise, collaboration and operational excellence. The company offers a supportive and inclusive working environment, opportunities for development, and a strong focus on flexible working and employee wellbeing.