This is a rewarding opportunity for someone who is passionate about delivering exceptional customer service and supporting clients through important life events. The successful candidate will play a key role in ensuring clients receive a seamless, professional and compassionate experience from their initial enquiry through to service delivery.
This position requires excellent communication skills, strong attention to detail and the ability to handle sensitive situations with empathy, discretion, and professionalism.
What’s On Offer
Location: Hastings
Salary: £29,000 per annum
Job Type: Full-Time, Permanent
Key Responsibilities
Acting as a primary point of contact for clients, providing a high standard of customer care
Managing enquiries via telephone, email and in person
Coordinating client requirements and ensuring services are delivered efficiently
Maintaining accurate records and updating internal systems
Liaising with colleagues, suppliers and external contacts to ensure smooth service delivery
Preparing documentation and correspondence accurately and professionally
Managing appointments, schedules and client communications
Following up with clients and ensuring all requirements are met
Handling confidential information with sensitivity and discretion
Providing administrative support to the wider team as required
Skills, Experience & Training Requirements
Previous experience within a customer service, client services, administration or coordination role
Excellent communication and interpersonal skills
Strong organisational and time management abilities
High attention to detail and accuracy
Ability to manage multiple tasks and priorities effectively
Competent IT skills, including Microsoft Office applications
Professional and compassionate approach when dealing with clients
Experience working within a service-led environment
Experience handling sensitive or emotionally challenging situations
Knowledge of CRM or client management systems
Full UK driving licence (mandatory)
Our Ideal Candidate
Has a naturally caring, empathetic and professional manner
Is confident communicating with people from all backgrounds
Remains calm and composed in sensitive situations
Takes pride in delivering exceptional customer service
Is highly organised and able to manage a varied workload
Demonstrates discretion, confidentiality and emotional intelligence
Works well both independently and as part of a team
Is proactive, dependable and solutions focused
Apply Today
If you are an experienced customer service or administration professional who enjoys helping people and delivering exceptional service, we would love to hear from you. Apply today with your CV for immediate consideration.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
Salary description
£29000.00 - £29000.00 per year