Location: Guildford, GU2
Salary: From £24,500 per year
Job Type: Full-time, Permanent
Hours: Monday to Friday, 37.5 hours per week, between 8:00am and 5:30pm
About the Role
A world-renowned private medical clinic is looking for a Private Medical Secretary to join its team. The clinic is research-led and operates from a modern facility, working alongside a team of skilled specialists, including Aesthetic Practitioners, Sonographers, and Consultant Surgeons.
Key Requirements
1. Excellent telephone manner and phone etiquette
2. Previous GP surgery or medical receptionist experience
3. Strong administrative skills
4. Excellent organisational and multitasking abilities
5. Willingness to learn and develop new skills
6. Confidence supporting Front of House duties when required
7. Strong patient service and communication skills
Main Duties and Responsibilities
1. Answer incoming telephone calls and provide excellent patient service
2. Book appointments and procedures using the clinic’s booking system
3. Assist with front desk duties, including greeting patients and supporting daily clinic operations
4. Input and update patient records accurately
5. Handle deposits and payments, ensuring accurate entry into the system
6. Arrange follow-up appointments and send confirmations and reminders
7. Prepare patient files and paperwork for upcoming clinic days
8. Retrieve and organise patient notes as required
9. Generate quotation letters when necessary
10. Assist with audiotyping and checking doctors’ letters using Lexicom
11. Attend training sessions to meet mandatory and personal development requirements
12. Participate in annual performance reviews and goal setting
Terms and Conditions
1. Permanent, full-time position
2. 3-month probationary period
3. Training to be attended at the Guildford clinic
4. Working hours: 37.5 hours per week, Monday to Friday, between 8:00am and 5:30pm
5. Salary: £24,500 per annum
6. 25 days annual leave, plus 1 day off for your birthday and Bank Holidays
7. Private medical cover
8. Canada Life cover
9. Yearly appraisal
10. Company pension
11. On-site free parking
12. Cycle to work scheme
13. Employee discount
14. Company events
Experience Required
1. Minimum 1 year of Medical Receptionist experience
2. GP surgery experience preferred/required
3. Administrative experience required
Location
Guildford, GU2
Candidates must be able to reliably commute to Guildford or plan to relocate before starting work.
Work Location: In person
Salary description
£1.00 - £24500.00 per year