Working as part of a collaborative team, you will act as the first point of contact for customers, supporting a range of enquiries while coordinating with internal departments to deliver an outstanding customer experience.
What's in it for you?
* £27,000 pro rata
* Monday to Friday, 10am-2.30pm
* Office-based role in St Albans
* Opportunity to join a successful and growing international organisation
* Supportive team environment
* Ongoing training and development opportunities
Key Responsibilities:
* Acting as the first point of contact for customer enquiries via phone and email
* Managing customer requests and ensuring timely resolutions
* Providing administrative support across customer service, sales and service functions
* Maintaining accurate customer records and documentation
* Coordinating loan and trial equipment, including dispatch, returns and tracking
* Supporting sales campaigns, promotions and customer engagement activities
* Liaising with customers regarding repairs and service updates
* Coordinating schedules and activities for field-based engineers
* Assisting with stock control, inventory management and warehouse administration
* Processing stock transfers and returns
* Working closely with sales, technical and account management teams to deliver excellent customer service
* Ensuring company procedures, quality standards and compliance requirements are followed
What the employer is looking for:
* Previous experience within customer service, administration, sales support or a similar role
* Excellent communication skills, both written and verbal
* Strong organisational skills with the ability to manage multiple priorities
* High attention to detail and accuracy
* A proactive and customer-focused approach
* Confident using Microsoft Office and internal systems
* Experience coordinating stock, logistics or service activities would be advantageous
* A collaborative team player with a flexible attitude
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted
Salary description
£27000.00 - £27000.00 per year