Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~90 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
As An Associate Chief Of Staff At Relay, You'll
- Own and continuously improve the CEO’s operating rhythm, from leadership meetings to all-hands and company communications, ensuring focus stays on the highest-impact priorities.
- Craft communication and materials that transform complexity into clarity, enabling effective leadership decisions, company-wide alignment, and compelling external storytelling.
- Serve as a first line of response on emerging opportunities or challenges requiring CEO attention, shaping recommendations before escalation.
- Deliver structured analysis and research that directly inform CEO and leadership decisions.
- Drive alignment and accountability on company OKRs and key priorities, ensuring progress is visible, measured, and acted upon.
- Turn company-level strategies into clear roadmaps, milestones, and ownership, then drive follow-through to ensure results are delivered
- Scope and coordinate high-priority cross-functional projects, acting as the connective tissue that keeps teams aligned and outcomes delivered.
- Contribute to org design and workforce planning, from role mapping to team reshaping, ensuring Relay scales with clarity and efficiency.
- Help design and scale people processes such as performance reviews, goal-setting, and feedback systems that support a high-performance, feedback-driven culture.
- Strengthen Relay’s cultural and operational foundations, ensuring that as we scale, our values and ways of working scale with us.
What We’re Looking For
- Experience: 2–4 years experience with a mix of consulting, and start-ups; founder’s office, operations, or strategy roles in high-growth environments.
- Strategic Executor: Ability to take ambiguous problems, break them down, and drive toward solutions.
- Strong Communicator: Excellent written and verbal communication skills; able to clearly synthesize and present ideas.
- Collaborative Operator: Skilled at working with diverse teams and building trust across functions.
- Growth Mindset: Comfortable in a fast-paced environment; eager to learn, adapt, and take initiative.
- Talent Acquisition Interview – 30 min
- Hiring Manager Interview – 45 min
- Case Study / Strategic Scenario – 60 min
- Values & Team Interviews – 2 x 30 min
- Decision and offer within 48 hours — our process mirrors our pace of work, typically completed in a week.
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.