Company: Elizabeth School of London
Job Title: Student Support Administrator
Location: ON-SITE, Birmingham, United Kingdom
Salary: £26,000 per annum
Employment Type: Full-Time, Monday – Friday, (9am to 5pm)
Department: Student Support
Reporting to: Student Support Manager
About Us
Elizabeth School is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students. Currently have seven campuses located in major cities including Birmingham, London, Leeds, Leicester, Manchester and Northampton. We are currently seeking a motivated and dedicated individual to join our team as a Student Support Officer.
Job Description
As a Student Support Administrator, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to our student support department. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.
To be a successful as a SS administrator, you should be committed to facilitating smooth, efficient office operations by planning carefully, anticipating needs, and providing responsive, reliable assistance. You should be adaptable, proactive, supportive, and detail-oriented
Responsibilities
- Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office.
- Support the onboarding process of new students by assisting with enrolment procedures, sending out timetables, as well as assisting returning students.
- Deal with part-time students’ timetables and assigning groups/ILPs.
- Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
- Inductions coordination, including attendance monitoring.
- Assist colleagues whenever necessary.
- Handle general administrative tasks such as photocopying, filing, and managing office supplies.
- Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
- Undertake any other administrative duties as required by the management team.
- Attend Student Voice Panel, SEAG (Student Experience Advisory Group) meetings when required to conduct meeting minuets and appropriate action items.
- To help facilitate Student Survey data and interpret any results from within the survey when required.
Education and Qualifications
- Bachelor’s degree from a recognised university
Experience & Knowledge
Essential:
- Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
- Highly developed oral and written communication skills
- Ability to work on own initiative, demonstrating a positive approach to problem solving.
- Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
- Computing skills and qualifications, including those related to word processing, spreadsheets, and presentations
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Capacity to assess situations and provide practical solutions.
- Ability to adapt to changing circumstances and student needs.
- Proficiency in using IT technology to record and search student data base.
Benefits
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy (from January 2025).
- Statutory Sick Pay (SSP) (until December 2024).
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)