Location: Basingstoke – Office Based
Salary: £40,000 – £43,000
Hours: Monday to Friday
Sector: Security / Access Control / Gate Automation / Parking / Automatic Doors / Electro-Mechanical Systems
Ready to come off the tools without leaving your technical expertise behind?
If you have spent years in the field installing, commissioning, programming and fault-finding technical systems, but the travelling, call-outs and life on the road are beginning to lose their appeal, this could be a fantastic next step.
We are recruiting a Senior Technical Support Engineer to join an established technical team in Basingstoke.
This is a predominantly office-based technical position, providing expert support to installers, engineers and customers over the telephone and by email.
You do not need to already work in Technical Support.
We are equally interested in experienced field-based engineers, including those from the Fire & Security industry, who have developed strong technical and fault-finding skills and would now like to use that knowledge in a more settled Monday-to-Friday environment.
The Role
You will become one of the organisation's go-to technical experts, providing practical advice and support across a range of products and applications.
Your responsibilities will include:
Providing telephone and email technical support to installers, engineers and customers.
Diagnosing faults and helping engineers resolve technical problems remotely.
Advising on programming, installation, configuration and product selection.
Providing guidance on replacement components and spare parts.
Delivering technical and product training.
Supporting the Sales team with technical queries and product specifications.
Assisting with the creation of technical documentation and training material.
Mentoring and supporting junior Technical Support Engineers.
Keeping your knowledge of products, systems and new technologies up to date.
Occasionally visiting customers or sites where additional technical support is required.
Who Are We Looking For?
The job title on your CV is far less important than your technical knowledge and aptitude.
You could currently be working as a:
Field Service Engineer
Security Engineer
Fire & Security Engineer
Access Control Engineer
Installation Engineer
Commissioning Engineer
Service Engineer
Maintenance Engineer
Technical Engineer
Applications Engineer
Technical Support Engineer
We are particularly interested in engineers who understand some combination of:
Gate automation
Access control and security systems
Barriers and bollards
Parking and vehicle access systems
Automatic doors
Industrial doors
Perimeter protection
Motors and electro-mechanical equipment
Control boards and panels
Programming and configuration
Installation and commissioning
Technical fault finding
Security Engineers – Do Not Rule Yourself Out
If your background is predominantly Fire & Security or Access Control, we would still really like to hear from you.
Engineers who are comfortable with control equipment, hardware, electronics, programming, commissioning and methodical fault finding can bring highly transferable skills to this environment.
Likewise, you do not need to come directly from gate automation. Strong candidates could equally come from parking systems, barriers, automatic doors, industrial doors, vehicle access, perimeter protection or other electro-mechanical products.
What Will Make You Stand Out?
Alongside strong hands-on technical knowledge, it would be advantageous if you have experience:
Supporting other engineers with difficult technical problems.
Providing technical support over the telephone.
Training engineers, installers or customers.
Supporting distributors or installation partners.
Producing technical documentation.
Assisting Sales teams with technical queries.
Explaining complex technical information clearly and patiently.
Most importantly, you should enjoy solving problems and sharing your knowledge.
Why Make the Move?
For the right person, this is as much a lifestyle opportunity as a career opportunity.
If you have spent years travelling between sites, sitting in motorway traffic, working outside in all weathers or participating in call-out rotas, this offers the chance to do something different while retaining the technical element of your career.
You can look forward to:
✓ Monday-to-Friday working
✓ Being home every evening
✓ No emergency call-out rota
✓ No travelling between multiple sites every day
✓ Less physically demanding work
✓ Using your technical expertise every day
✓ Becoming a recognised product expert
✓ Training and mentoring other engineers
✓ Long-term technical career progression
It is important to understand that this is a permanently office-based position in Basingstoke and therefore represents a genuine change from field engineering.
You may be giving up some of the things associated with life on the road – such as a company van, overtime, call-out payments and paid travel – but for someone who is ready for a more settled working life, the trade-off could be exactly what you are looking for.
Interested?
If you are technically strong, enjoy fault finding and have reached the point where you would rather use the knowledge you have accumulated than spend another few years living out of a van, we would love to hear from you.
Salary: £40,000 – £43,000
Location: Basingstoke – Office Based
Hours: Monday to Friday
Apply today for a confidential conversation and find out whether this could be the move that finally gets you off the road without taking you away from the technical work you enjoy
Salary description
£40000.00 - £43000.00 per year