Ready to come off the tools without leaving engineering behind?
If you've spent years installing, commissioning or fault finding automated systems and you're looking for a better work/life balance, this could be exactly the move you've been waiting for.
We're recruiting a Senior Technical Support Engineer to join a leading manufacturer within the automation and access control industry. Rather than spending your days travelling between customer sites, you'll become one of the company's go-to technical experts, supporting installers, customers and colleagues from their UK headquarters.
Salary: £40,000 - £43,000
Location: Basingstoke (Office Based)
Hours: Monday to Friday
The Role
This is a varied technical position where you'll use your product knowledge and troubleshooting skills every day.
You'll be responsible for:
Providing technical support to installers, distributors and customers via telephone and email
Diagnosing faults and providing practical solutions
Advising on installation, programming and commissioning
Supporting product selection and specifications
Delivering technical training to customers and internal teams
Producing technical documentation and training materials
Providing technical support to the sales team
Mentoring junior Technical Support Engineers
Occasionally visiting customers when required
This is a fantastic opportunity to become a recognised technical specialist whilst enjoying a much better work/life balance than a traditional field-based role.
What We're Looking For
We're looking for an experienced engineer with a strong background in automation or electro-mechanical products who enjoys solving technical problems and sharing their knowledge with others.
You'll ideally have experience in:
Installing, commissioning and fault finding automated systems
Programming and configuring control boards and automation equipment
Diagnosing electrical and mechanical faults both on-site and remotely
Working with gate automation, automatic doors, barriers, bollards or other vehicle access systems
Reading wiring diagrams and technical documentation
Supporting customers, installers or engineers with technical issues
You'll also have:
Excellent fault-finding and problem-solving skills
Strong communication skills with the ability to explain technical concepts clearly
A customer-focused approach and a genuine desire to help others
Confidence prioritising technical enquiries in a busy environment
The ability to learn new products quickly and become a technical expert
Experience delivering telephone-based technical support, providing technical training, creating technical documentation or supporting a sales team would be highly advantageous but isn't essential.
Most importantly, you'll be someone who's ready to use your technical expertise in a predominantly office-based role, whilst enjoying a better work/life balance without stepping away from engineering.
You'll be particularly well suited if you've worked with products such as gate automation, automatic doors, barriers, bollards, parking systems, industrial doors, access control or other electro-mechanical automation equipment.
Why Apply?
This role offers something many experienced engineers are looking for:
Monday to Friday working
Office-based role with minimal travel
No call-out rota
Home every evening
Less physical work
The opportunity to become a recognised technical expert
Genuine long-term career progression
A supportive and collaborative technical team
If you're ready to swap motorway miles and emergency call-outs for a role where your knowledge is valued every day, we'd love to hear from you.
Apply today for a confidential conversation
Salary description
£40000.00 - £43000.00 per year