You’ll be the central point of coordination across the lettings and management teams, ensuring documentation is accurate, tenants are supported, and compliance is maintained. The role involves managing multiple cases at once, staying calm under pressure, and communicating clearly with a wide range of stakeholders.
Key Responsibilities
* Preparing and managing tenancy agreements and legal documentation
* Overseeing tenant onboarding and ensuring all compliance requirements are met
* Preparing, submitting, and managing housing‑related benefit claims
* Liaising with councils, housing organisations, and support providers
* Communicating with landlords on tenancy, compliance, and property matters
* Maintaining accurate property and tenant records
* Handling email and phone enquiries professionally and efficiently
* Providing full administrative support across lettings and property management
Essential Experience
* Strong background in residential property administration, lettings, or management
* Knowledge of DSS, HMO regulations, and social housing processes
* Excellent organisation, accuracy, and time‑management
* Confident communicator with a professional telephone manner
* Ability to manage a busy workload and prioritise effectively
* Proficiency in Microsoft Office
* Multilingual skills highly desirable
Salary description
£35000.00 - £40000.00 per year