📍 Epping, Essex
🕒 Full Time | Permanent
£32k pa + free parking on site
About Us
my client are a resident-focused construction and building services company delivering high-quality refurbishment, fire safety, mechanical & electrical, across the social housing, healthcare, education, and public sectors. they work in partnership with local authorities, housing associations, NHS trusts, and private sector clients to provide safe, compliant, and customer-focused services throughout London and the South East.
As a growing and forward-thinking organisation, we pride ourselves on our strong company values, commitment to safety, and excellent customer service. , people remain at the heart of everything they do.
The Role
We are looking for an organised and proactive Contract Administrator to join our busy Contracts team. This role is key to ensuring the smooth day-to-day coordination of projects, subcontractors, resident appointments, and administrative processes across our operations.
You will work closely with Project Managers, Contract Managers, clients, residents, and subcontractors to ensure services are delivered efficiently and in line with client KPIs and company standards.
Key Responsibilities
* Manage incoming calls, enquiries, and resident bookings via telephone, email, and written correspondence
* Coordinate and schedule appointments for residents and subcontractors
* Maintain accurate records on internal systems and SharePoint calendars
* Issue and monitor subcontractor workloads and schedules
* Reschedule appointments where required due to non-access or operational changes
* Produce and distribute appointment confirmations, cancellations, and updates
* Provide regular project access updates to clients within agreed timescales
* Raise Purchase Orders (POs) for materials and subcontractor works in line with company procedures
* Resolve PO and invoice queries efficiently
* Liaise with operational teams to support the smooth running of contracts
* Handle resident queries and complaints professionally, ensuring excellent customer service
* Send and collate customer satisfaction surveys
* Provide general office administration and clerical support
* Ensure Health & Safety procedures are followed within the office environment
What We’re Looking For
Essential Skills & Experience
* Previous administration or coordination experience
* Strong organisational and time management skills
* Excellent communication and customer service skills
* High level of accuracy and attention to detail
* Good working knowledge of Microsoft Office, including Word, Excel, Outlook, and SharePoint
* Ability to prioritise workload and work under pressure
* Ability to work independently and as part of a team
Desirable
* Experience within construction, social housing, maintenance, or facilities management
* Experience coordinating subcontractors or scheduling works
* Knowledge of purchase order systems and contract administration
Personal Attributes
Positive and proactive attitude
Strong interpersonal skills
Reliable, trustworthy, and professional
Able to use initiative and solve problems effectively
Team player with a flexible approach
Committed to delivering excellent service standards
What We Offer
Opportunity to join a growing and supportive business
Career development and progression opportunities
Friendly and collaborative working environment
Employee-focused culture within an Employee Bonus scheme
The opportunity to work on meaningful projects that positively impact local communities
Salary description
£30000.00 - £32000.00 per year