S25, Sheffield
£32,000 - £35,000
Monday – Friday 9:00am – 5:00pm
Looking for someone to start asap
Job Purpose
To provide efficient administrative and operational support to the Service, Technical and Spare Parts departments, ensuring customers receive a high standard of service throughout the entire aftersales process.
The role is responsible for supporting the planning and coordination, managing spare parts administration, processing customer enquiries and orders and ensuring all service work is accurately recorded and invoiced.
By working closely with service technicians, customers, suppliers and internal departments, you will help maintain smooth day-to-day operations, maximise revenue through accurate charging of parts and services and contribute to the overall efficiency and success of the aftersales function.
Job Responsibilities
Support the Technical Co-ordinator by preparing reports and ensuring all site requirements are in place before technicians attend customer sites
Review service technician reports to identify spare parts used, ensure they are charged to customers where applicable and arrange any follow-on work required.
Answer incoming service calls, resolve customer queries where possible and arrange call-backs when required
Preparing and issuing spare parts quotations by phone and email using machine serial numbers where possible
Processing customer purchase orders accurately and efficiently
Handle customer enquiries by tracking orders, deliveries and modifications
Keeping customers informed of any delays or changes to delivery schedules
Liaise with the head office office regarding missing stock or outstanding parts orders
Following up quotations within seven days
Recording reasons for lost quotations
Analysing rejected quotations to identify trends and opportunities for improvement
Resolve spare parts invoicing queries raised by the Finance department
Provide day-to-day support to service technicians, ensuring they have everything required to carry out their work effectively
Carry out any other reasonable duties as required to support the wider business
Key Skills required
Previous experience in a service administration, customer service or coordination role
Excellent communication and organisational skills
Strong attention to detail and accuracy
Confident using Microsoft Office and business systems
Ability to prioritise workload and work to deadlines
Customer-focused with a proactive approach to problem solving
Able to work independently and as part of a team
EMA1
Salary description
£32000.00 - £35000.00 per year