Job Title: Tenancy Support Coordinator
Salary: £25,000 – £27,000 per year + bonus + commission
Location: Manchester City Centre (office based)
Job Type: Full-time, Permanent
About the Role
Our fast-growing property management and lettings client is looking for a Tenancy Progressor to join their Manchester office and take ownership of the tenancy process from offer stage through to move-in. They manage a large portfolio of residential rental properties and pride themselves on delivering a professional, compliant and well-organised service for both landlords and tenants.
Key Responsibilities
- Manage the full tenancy progression process from offer agreed to move-in
- Prepare tenancy agreements, guarantor forms and pre-tenancy documents
- Coordinate referencing, Right to Rent checks and ID verification
- Oversee deposit collection, protection and registration
- Ensure all compliance documentation is correctly issued (e.g. Safety certificates and legal documents)
- Maintain accurate tenancy records across internal systems
- Communicate with tenants, landlords and internal teams throughout the process
- Work closely with property management to ensure inventories and pre-tenancy works are completed
- Escalate any compliance, referencing or financial issues where necessary
About You
- Experience in tenancy progression, lettings administration or residential property
- Understanding of UK lettings compliance
- Highly organised with excellent attention to detail
- Confident and professional communicator
- Able to manage multiple cases in a fast-paced environment
- Experience with property management systems is desirable but not essential
What We Offer
- £25,000 – £27,000 salary + bonus + commission
- 20 days annual leave + bank holidays
- City centre office location
- Structured training and support
- Opportunity to grow within a fast-expanding business