Key Responsibilities
* Supervise the daily operation of the restaurant and bar.
* Lead by example to deliver exceptional customer service.
* Support and motivate the Food & Beverage team during service.
* Build positive relationships with guests and resolve queries professionally.
* Maintain high standards of cleanliness, presentation and service.
* Work closely with the kitchen team to ensure seamless operations.
* Develop strong product knowledge and confidently upsell food and beverage offerings.
* Support the training and development of team members.
* Ensure compliance with food safety, health & safety and licensing regulations.
* Accurately use EPOS systems and complete other operational duties as required.
Requirements
* Minimum two years' experience within a quality hospitality environment.
* Previous supervisory or senior team member experience is desirable.
* Passion for delivering exceptional customer service.
* Strong communication, leadership and organisational skills.
* Ability to work effectively in a fast-paced environment.
* Experience using EPOS systems (Simphony or similar) and Microsoft Office.
* Professional, well-presented and a strong team player.
* Flexibility to work shifts, including evenings, weekends and bank holidays.
Hours Of Work:
40 Hours per week between 6am–10:30pm, including weekends and bank holidays
Salary description
£27500.00 - £29500.00 per year