Key Responsibilities:
* Handle Inbound & Outbound Calls: Answer customer inquiries regarding debt balances and proactively reach out to debtors to discuss payment options and deadlines.
* Provide Accurate Information: Explain account statuses, payment methods, and the debt recovery process clearly and professionally.
* Update Account Records: Document all phone interactions, agreement details, and customer notes accurately in the database during or immediately after each call.
* De-escalate Situations: Manage sensitive or stressful conversations with patience, empathy, and professionalism.
The successful candidate will have:
* Previous experience in a customer service, or call centre environment.
* Strong verbal communication and negotiation skills.
* Ability to remain calm and professional under pressure or when dealing with frustrated callers.
* Proficient computer skills for navigating databases and updating records.
Benefits:
* 25 days holiday plus 1 additional day for every full year of service.
* Discretionary bonus.
* On-site parking.
* Company Pension.
* Company social events.
* Death in service.
* Progression opportunities.
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available
Salary description
£25000.00 - £25000.00 per year