Location: Watford, Hertfordshire
Salary: Circa £40,000 - £55,000
Reports To: Commercial Manager / Account Director
Job Purpose
We are looking for an experienced Commercial Account Handler / Supervisor to manage a portfolio of commercial insurance clients while providing day-to-day support and oversight to a team of Account Handlers. This role suits a senior handler ready to step into a supervisory position, or an existing supervisor looking to remain hands-on with clients.
Key Responsibilities
Client & Account Handling
Manage a portfolio of commercial insurance clients, delivering a high standard of service
Handle renewals, new business, mid-term adjustments, and policy documentation
Act as a key point of contact for clients, insurers, and internal stakeholders
Negotiate terms with insurers to secure competitive and appropriate cover
Support Account Executives and Account Directors with client servicing
Supervisory & Team Support
Provide guidance and support to Account Handlers, acting as a point of escalation
Assist with workload management and prioritisation within the team
Support onboarding and development of junior team members
Ensure team adherence to FCA compliance, procedures, and service standards
Compliance & Administration
Ensure all documentation and processes meet FCA and internal compliance standards
Maintain accurate client records and management information
Experience & Skills Required
Essential
4+ years’ experience in a Commercial Account Handler role
Strong technical knowledge of commercial insurance products
Proven ability to manage a client portfolio independently
Excellent communication, organisation, and problem-solving skills
Desirable (Not Essential)
Previous supervisory, mentoring, or team-lead experience
Client-facing experience, including meetings and reviews
Experience supporting Account Executives or managing larger or more complex accounts
Personal Attributes
Confident, professional, and client-focused
Supportive leadership style with a hands-on approach
Strong attention to detail and high standards
Proactive and solutions-oriented mindset
What We Offer
Competitive salary depending on experience
Clear progression opportunities
Supportive and collaborative working environment
If you have the relevant experience or know someone that does, please contact Glenn Youens on (phone number removed) or email (url removed)
Salary description
£40000.00 - £55000.00 per year