Location: Coventry, CV6
Contract Length: 3 Months (Possibility of extension)
Payrate: £12.90 per hour via PAYE (Overtime at x1.5 hours.)
Working Arrangement: Fully Onsite
JOB PURPOSE
To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors. To received and process requests for files/ documents which may be held in the SRA's intervention Archive. You will also make collections from clients and attend solicitor's offices to collect boxes of documents which are returned to Coventry.
KEY RESPONSIBILITIES
Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures
Receive, assess and acknowledge incoming documentation and direct appropriately
Log incoming post onto our in-house database and create physical files
Link incoming documents to existing applications and update records
Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
Determine ownership of files and documents and the authority needed for the release
To sift files and redact documents prior to release.
Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why
Taking responsibility for chasing information and keeping clients updated.
Support the intervention process
Drive a van
Attend third party sites to collect/deliver files
As directed assist with loading and unloading of incoming and outgoing boxes and files
Ensure any mechanical handling equipment is operated safely and securely
Maintain accurate records and logbooks as per instructions
Sort files and maintain accurate filing systems in line with agreed processes
Ensure all aspects of confidentiality are strictly observed
Ability to comply with Health & Safety instructions and guidance
Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
Ensure all responsibilities to be carried out in line with local and company guidelines
KEY SKILLS & QUALIFICATIONS
GCSE Maths and English
Full Driving Licence - Willingness to Travel
Good knowledge of MS office and a working knowledge of general IT systems
Excellent communication skills both oral and written with the ability to communicate at all levels
Excellent customer service skills - the ability to effectively communicate clearly with demanding customers
Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach
Excellent organisational skills, ability to prioritise work and multi-task
Ability to work to tight deadlines
Ability to follow processes and procedures
Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed
Ability to work as part of a team
Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements
Experience of manual handling
Ability to identify risks and apply health and safety procedures
Flexibility with hours - may be required to work overtime
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy
Salary description
£12.90 - £12.90 per hour