Redditch | Full-Time | Office Based Salary: £26,000
The Role You'll be contacting existing and previous customers by phone and email, building rapport, gathering insights, and creating positive customer experiences. This isn't a hard sales position. The focus is on customer engagement and relationship building, although you'll identify opportunities to introduce customers back into the sales journey where appropriate.
Key Responsibilities
Contact previous and existing customers via telephone and email
Re-engage customers who haven't booked recently
Build positive and professional customer relationships
Understand customers' preferences and future plans
Gather customer feedback and valuable market insight
Accurately update customer records and interactions within the CRM system
Manage follow-up activity and customer communications
Identify opportunities that can be referred to the sales team
Work towards individual and team KPIs
Deliver outstanding customer service during every interaction About You We're looking for people with strong communication skills, a positive attitude and the confidence to pick up the phone and engage with customers.
You'll ideally be:
A confident and friendly communicator
Comfortable making outbound calls
Resilient and positive
Naturally curious and able to build rapport quickly
Organised with good attention to detail
Self-motivated and proactive
Comfortable using computer systems and CRM platforms Experience in customer service, retail, hospitality, telesales, customer engagement or similar roles would be beneficial, but it's not essential. Attitude, personality and willingness to learn are what matter most.
Career Development This role offers an excellent opportunity to join a growing business at the start of an exciting new initiative. For individuals who demonstrate the right attitude and performance, there will be opportunities to progress into other areas of the business, including Sales, Business Development and other commercial career paths.
Benefits
Annual basic salary £26,000
20 days annual leave plus Bank Holidays
Retail discount platform
Pension salary sacrifice scheme
Cycle to Work scheme
Car leasing scheme
Holiday buy-back scheme
Employee Assistance Programme and well being support
Annual company conference
Educational visits and industry familiarisation opportunities Working Hours: Monday to Friday 9:00am - 5:30pm 37.5 hours per week If you're a people person who enjoys building relationships and wants to be part of a business with genuine opportunities to grow your career, we'd love to hear from you.
This is a full time permanent position with a salary of £26,000 p/a.
For more information on this position, please contact Harriet Ali at Four Squared Recruitment.
If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities
Salary description
£26000.00 - £26000.00 per year