Jobs in Marston Green

Subsidence Claims Consultant – Desk-based / Remote

Job Market: Insurance Claims

Subsidence Claims Consultant - About the role

This role sits at the centre of the technical claims operation. You’ll manage your own portfolio of domestic and commercial subsidence claims, using your engineering insight, analytical mindset, and problem solving instincts to guide each case from first report to resolution. Every claim is a puzzle, and you’re the one who pieces it together.

Working from home, you’ll blend technical authority with empathy and communication. You’ll translate complex structural issues into clear, confident explanations that help policyholders feel informed and supported. You’ll collaborate with engineers, surveyors, loss adjusters and contractors—always steering the process toward fair, timely and high quality outcomes.

Subsidence Claims Consultant – Key duties

Taking full responsibility for a portfolio of subsidence claims, from first notification to settlement

Diagnosing the cause of damage using engineering knowledge and evidence based assessment

Coordinating investigations, monitoring, repairs and mitigation strategies

Communicating clearly and compassionately with customers, ensuring they feel supported throughout

Making fair, balanced decisions that align with policy cover and technical best practice

Driving progress proactively to deliver timely, high quality outcomes

You’re the trusted expert customers rely on during a stressful and uncertain time

You get to investigate real structural issues and apply your judgement to shape the right solution

You own your cases end to end, giving you autonomy and variety every day

You work with a wide network of specialists, learning from different disciplines

You make a tangible difference—protecting homes, livelihoods and peace of mind

What you’ll be doing

Subsidence Claims Consultant – Key requirements

A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.

Strong technical knowledge of structural defects and subsidence related issues.

The ability to diagnose building damage remotely using supplied evidence.

Experience within the insurance industry and a solid understanding of liability considerations.

Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.

A problem solving mindset, able to evaluate complex information and make sound decisions.

Excellent interpersonal and communication skills.

Strong organisational and time management abilities, with the capacity to prioritise effectively.

High attention to detail and a commitment to delivering quality outcomes.

A flexible, self motivated approach and the ability to work independently.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request