Travel Consultant for Japan
Full time
Salary: up to 28K GBP
Responsibilities:
• Consult with clients by telephone, on video call, via email and in person at our offices or travel
industry events to identify their individual holiday requirements.
• Create high-quality tailor-made itineraries for direct and trade clients based on their
requirements.
• Work to achieve individual and team sales targets; converting both tailor-made and small group
tour enquiries to sale; maximizing value from each enquiry.
• Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery
of trip.
• Conduct quality check of travel documents to ensure high quality, accurate information is received
by our clients.
• Take a proactive approach to learning and development to ensure your sales skills, customer
service and product knowledge are always improving.
• Undertake familiarisation visits and inspections in our destination countries where required, to
boost your own knowledge and share insights gained with your peers and product team.
• Other reasonable tasks as requested by Sales Team Leader/Branch Sales Manager.
Outputs & Deliverables
• Creation and delivery of inspiring, high quality proposals and confirmation documents.
Outcomes & KPIs
• Consistent achievement of individual monthly sales targets (booking number and profit).
• Consistently high conversion rate of active leads to bookings, while taking on the expected volume
of enquires.
• Consistently high client satisfaction from both bookers and non-bookers, measured through client
feedback.
• A minimal level of complaints and errors.
What you will need
• Previous customer service and/or sales experience.
• Experience of living and/or working in Japan, coupled with a passion for the country as a travel
destination.
• Self-motivated with the determination to achieve individual and team sales targets.
• A highly organised and productive approach; you must be able to get a lot done under pressure to
a high degree of accuracy.
• Excellent communication skills enabling you to interact confidently with clients over the phone, by
video call, by email and in person, along with facilitating good relationships with your colleagues
internally.
• A creative approach to problem solving, continually seeking to find the best outcomes to meet
and exceed individual client requirements.
• The determination to continually improve your own skills and knowledge, taking a proactive
approach to your own personal development.
What we are looking for from you
A high level of resilience, tenacity and critical thinking are essential for success in this role. Alongside this
you will also be expected to demonstrate independence and self-motivation to continually reflect on your
own performance and proactively seek to improve your personal and professional development
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding
Salary description
£27000.00 - £29000.00 per year