Location: Solihull B37 – Office Based
Contract: Temporary (Approx. 4 Months)
Hours: 37 hours per week
Start Date: Early May 2026
About the Role:
We are currently recruiting for multiple Customer Service Advisors to join a busy and fast-paced contact centre environment. This role forms part of a key customer initiative focused on improving data quality and ensuring vulnerable customers receive the appropriate support.
This is an excellent opportunity for candidates with strong customer service experience who are confident managing high volumes of contact while delivering a consistently high standard of service.
Responsibilities:
Handle inbound and outbound customer contact via calls, emails, texts, and voicemails
Conduct high volumes of outbound calls to gather and verify customer information, including vulnerabilities and household details, handling sensitive conversations with empathy while accurately updating systems to improve the quality and completeness of customer data
Resolve customer queries at the first point of contact wherever possible
Accurately update internal systems and maintain clear, consistent customer records
Work to targets and service standards within a high-volume environment
Collaborate with colleagues to improve service delivery and overall team performance
Ensure compliance with data protection regulations and organisational policies
Requirements:
Proven experience in a customer service role (contact centre experience preferred)
Confident handling high volumes of calls, including outbound campaigns
Strong communication and interpersonal skills
Ability to manage workload and meet deadlines in a fast-paced environment
High attention to detail, particularly when updating systems and handling data
Comfortable managing sensitive conversations with empathy and professionalism
IT literate, with experience using databases and Microsoft Office
Knowledge of housing services is desirable but not essential
Additional Information
Interviews taking place week commencing 20th April 2026
This is a fully office-based role for the duration of the assignment
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Salary description
£14.88 - £14.88 per hour