Optical Assistant
Cricklade, Swindon
Salary up to £19,700 pro rata per annum (=£28k FTE per annum)
Bayfields Opticians & Audiologists have now rebranded our Optical Assistant job titles so you will be joining our fabulous team as a Client Experience Advisor.
We are looking for an experienced Client Experience Advisor (Optical Assistant) to join our amazing team in Cricklade to cover:
week 1: Monday, Tuesday, Wednesday and Saturday 9am - 5:30pm
week 2: Monday, Tuesday, Wednesday 9am - 5:30pm
When you join Bayfields Opticians and Audiologists as our Client Experience Advisor (Optical Assistant), you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions.
At Bayfields, we are passionate about the services we provide our clients so as our experienced Client Experience Advisor (Optical Assistant), you will be the first point of contact for anyone visiting or contacting your practice. We want you to greet our clients in person as they arrive, or over the phone with a smile to make them feel valued and you will listen and understand their needs before taking ownership of their query. You will work closely with your Practice Manager, Optometrists, Audiologists, Dispensing Opticians and team members to determine the best solutions for our clients and focus on our Welcome, Discover, Delight Bayfields client journey. We need an experienced Optical Assistant with experience of dispensing single focus lenses, multi-focal lenses and contact lenses. We would like somebody with strong IT skills and excellent communication and listening skills with the ability to build strong relationships with your team members, peers, and clients.
Key Responsibilities:
- Greet customers warmly and provide excellent service.
- Must be able to dispense single vision, varifocals, contact lenses and do spectacle adjustments.
- Assist customers in selecting suitable frames, lenses, and other optical products.
- Schedule appointments and manage bookings.
- Maintain product displays and ensure the store is tidy and presentable.
- Handle administrative tasks, including processing payments and orders.
What We Are Looking For:
- Somebody with experience of working within a busy opticians
- Excellent customer service and communication skills.
- A keen interest in eye care and eyewear.
- Strong attention to detail and organizational abilities.
- The ability to work well in a team and independently.
- Previous experience in optical retail.
What We Offer:
As an integral member of the Bayfields team, we will provide our Client Experience Advisor (Optical Assistant) with an enjoyable professional working environment which is fun, open and where we are committed to supporting you, your personal wellbeing and your professional development which will involve you being on our Front of House Development course. This Bayfields Opticians & Audiologists course will take you through our client journey, an introduction to Contact Lenses, an introduction to the Eye and its Anatomy to understanding spectacle frames and lenses but most importantly giving you the opportunity to network and learn with your colleagues from other practices. You will participate in workshops that demonstrate the various types of optical screening equipment in practice and how to carry out basic repairs and adjustments. It will give you the opportunity to learn in a hands-on environment under the guidance of our experienced managers. Additionally, you will explore the Audiology journey to understand the impact of hearing loss for our clients and the solutions we can offer. You will also spend time at the Zeiss Offices in Birmingham where their expert team will take you through the features and benefits of Zeiss lenses showcasing why they are industry leaders. The final part of your learning journey will take place in a learning practice giving you an opportunity to apply everything you have learned in a safe environment, under the expert guidance of your learning manager.
If you are an enthusiastic, customer-focused Client Experience Advisor (Optical Assistant), and looking for a new rewarding role, we would love to hear from you!