We are recruiting on behalf of a consumer goods manufacturer. Their products are stocked across major high street retailers and independent outlets nationwide, and they have built an enviable reputation for quality and after-sales support. Their UK operations are based in Leamington Spa, where this role is based.
The opportunity
This is a busy, people-focused role sitting at the centre of the customer experience. You will look after a portfolio of accounts, building strong relationships and making sure customers feel supported at every stage of their journey with the business.
No two days are the same. You will be dealing with a broad mix of customers and query types, and the ability to stay organised, communicate clearly and keep things moving will be key to doing the job well.
What the role involves
Taking ownership of a defined account base, building relationships and acting as the main point of contact for day-to-day queries
Driving a customer-first approach across everything you do, putting resolution speed and accuracy at the heart of each interaction
Managing orders from placement through to delivery, proactively monitoring progress and flagging any issues before they become problems
Responding to inbound enquiries across phone, email and online channels, handling pricing, availability, delivery and general product questions
Supporting customers with aftersales needs, including quality concerns, returns and spare part requests, and knowing when to bring in specialist support
Liaising with internal departments and external partners to investigate and resolve issues efficiently, keeping customers informed throughout
Keeping customer data and system records accurate and up to date, and looking for ways to improve how the team works
About you
You have solid experience in a customer-facing role and know how to handle a varied workload without things slipping
You communicate well, whether on the phone, over email or face to face, and people find you easy to deal with
You are accurate and thorough, particularly when it comes to processing orders or updating records
You are comfortable picking up new systems quickly; experience with business or ERP software is useful but not essential
GCSEs or equivalent including English and Maths
Package and benefits
£26,500 with annual pay reviews
Monday to Friday 0830 to 1700
25 days holiday plus bank holidays
Hybrid working, one day per week from home
Bonus, pension and company share scheme
INDH
Salary description
£26500.00 - £26500.00 per year