Sales Admin at Acton Office
Salary: from 30K GBP
Working Hours
8:30 – 17:30 (1-hour unpaid lunch break)
Specific Roles
Sales Order Processing and Customer Service
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Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR
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Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)
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Completion of product forms/ promotion forms except for quality-related information
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Maintenance of clear records for each customer file, internal and customer’s systems, updating any changes to individual procedures
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Respond to various enquiries from customers
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Ensure compliance with export and international trade requirement
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Assisting sales managers when needed
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Monitor payment status for pending orders with payment issues
Logistics arrangement
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Daily communication with our warehouses and troubleshooting logistic/supply problems
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Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan
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Working closely with our current transport companies, to ensure that deliveries are made on time and in full.
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Comply with customer-specific Incoterms requirements.
Essential Requirement
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Fluent written & spoken English
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Previous experience of administration work
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Friendly and positive with customers
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Proactive problem solver
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Excellent communication skills and flexible thinking
Additional Requirement
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Fluent written & spoken Japanese, other languages desirable
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Experience handling complex export documentation.
Benefit
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28 days of holidays (including bank holidays) increasing with service
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Purchase of their products at 50% discount from retail price
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Auto Enrolment Company Pension Plan
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A bonus may be paid to all team members annually, based on the profitability of the company.
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Cooking facility to prepare lunches
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding
Salary description
£30000.00 - £32000.00 per year