This is a varied role with responsibility for managing a portfolio of customer accounts, ensuring payments are received promptly, accounts are maintained accurately and credit is managed in line with company policy. You will work closely with customers and a range of internal and external stakeholders to resolve queries, manage outstanding balances and support effective credit and debt management. The role will also provide opportunities to contribute to process improvements and wider business initiatives.
Key Responsibilities:
Manage a portfolio of approximately customer accounts
Issuing statements and payment reminders
Reach out to customers regarding overdue balances via telephone, email and written correspondence.
Ensure credit control is actively carried out in line with company policies and procedures.
Build effective relationships with customers and internal stakeholders
Work with external debt collection partners where required
Manage overdue accounts
Monitor outstanding debt and take appropriate action
About you:
Available on short or 4 weeks notice
Based in the local Eastbourne area, and able to work in offices 5 days per week.
Previously credit control experience.
Strong customer services and
Salary description
£25000.00 - £28000.00 per year