Home Base: Hayes UB3 3BL
Coverage: London, Home Counties and Wider UK Network
£35,700 pa + up to 15% annual bonus + ECOS/ECOP Vehicle Scheme
45 hours per week
Join Our UK IT Team
Renault Retail Group is looking for a proactive and customer-focused IT Support Engineer to join our UK IT team.
This field-based role supports more than 17 retail locations across our dealership network, maintaining and improving technology within a multi-site retail environment.
The role combines field engineering responsibilities with remote helpdesk support and forms part of a collaborative UK support team. You'll work closely with fellow IT Engineers to provide mutual territory cover and help maintain consistent service levels across the business.
Your primary territory will cover London and the Home Counties, with occasional travel to Bristol, Birmingham, Cardiff and Swansea, plus ad-hoc visits to other business locations when required.
What You'll Do
Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues in a professional and customer-focused manner
Install, configure and support desktops, laptops, telephony equipment, printers, POS devices and associated IT infrastructure
Deliver a blend of field engineering and helpdesk support, managing and resolving 1st, 2nd and 3rd line incidents across multiple sites and business functions
Take ownership of local IT projects, deployments, upgrades and technology rollouts, working closely with international teams and external suppliers to ensure successful delivery
Support network technologies including routers, switches, firewalls, VPN connectivity, LAN and Wi-Fi environments
Develop and maintain accurate technical documentation, system records, asset registers and support procedures, sharing improvements and recommendations with management and the wider IT team where appropriate
Carry out system maintenance, health checks and testing activities whilst identifying opportunities for continuous improvement
Territory & Travel
This is a field-based role with a primary focus on our dealerships and showrooms throughout London and the Home Counties.
Some travel will also be required to our retail locations in Bristol, Birmingham, Cardiff and Swansea, together with occasional visits to related business locations.
The role is based from Renault Hayes, Middlesex.
Priority will be given to candidates who reside within practical access of the M4, M25, or western sections of the A406, due to their proximity to the Hayes home base and the key transport routes connecting our dealership network across London and the Home Counties.
We will also consider professionally experienced and suitably qualified candidates based south of the River Thames or towards North and East London where their location and experience support practical coverage of our wider dealership network.
What We're Looking For
We're looking for someone who combines strong technical capability with excellent organisation and customer service skills.
You'll ideally have:
Previous IT support, field engineering, technical support or helpdesk experience, ideally gained within a multi-site retail environment, dealership network, managed service provider (MSP), or similarly varied operational environment
Strong Microsoft 365 and Windows environment knowledge
Experience supporting end-user devices, hardware deployments and IT infrastructure
Understanding of networking concepts including SD-WAN, routing, firewalls, VPNs, LAN and Wi-Fi environments
Experience working with suppliers, service providers or project teams
Professional certifications such as CompTIA, CCNA, ITIL or equivalent experience would be advantageous but are not essential.
Experience of PCI DSS, ISO 27001 or ITIL environments would also be beneficial.
Driving Licence Requirement
A full UK driving licence is essential for this role. Automatic-only licences can be considered.
Regular travel between dealership locations forms a core part of this position.
Hours & Pay
This role is based on a 45-hour working week, typically Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break.
Basic salary is £35,700 pa.
An annual bonus of up to 15% is available and regularly achieved.
The role is eligible for Renault Retail Group's ECOS/ECOP vehicle scheme after one month's service. A temporary company vehicle may be provided beforehand if required, subject to company policy.
Business mileage, approved travel expenses and overnight accommodation will be reimbursed where applicable.
A company laptop and mobile phone are provided.
Company Benefits
33 days' annual leave including Bank Holidays (option to buy or sell additional days)
Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing and accessories
Access to our company loan car scheme
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and career development opportunities
Cycle to Work scheme, including e-bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme
How to Apply
Click Apply and follow the instructions to upload your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please
Salary description
£35700.00 - £41055.00 per year