The ideal candidate will be confident managing customer calls, handling enquiries and resolving issues in a professional and friendly manner. You will be responsible for providing excellent customer service and ensuring customers receive a positive experience.
Key Responsibilities
* Manage incoming and outgoing customer calls.
* Handle customer enquiries and resolve issues efficiently.
* Deal professionally with complaints and difficult situations.
* Record customer information and call details accurately.
* Liaise with internal teams to resolve customer queries.
* Follow up with customers where required.
About You
* Previous customer service or telephone-based experience.
* Excellent communication and listening skills.
* Confident and professional telephone manner.
* Calm, friendly and solution-focused.
* Good organisational and computer skills.
* Able to work well in a busy team environment.
This is a hybrid role, 4 days in the office and 1 day from home.
Thank you for your interest in opportunities with Unico Recruitment (London) Ltd.
Due to the high volume of applications we receive, we regret that we are unable to provide individual feedback to every candidate. If you have not heard from us within 48 hours, please assume that your application has not been successful on this occasion.
We will retain your CV on file and contact you should any suitable opportunities arise. In the meantime, we encourage you to visit our website regularly, as new roles are posted daily.
Unico Recruitment (London) Ltd is an independent recruitment agency with over 20 years of experience supporting clients and candidates across the UK. We wish you every success in your job search
Salary description
£28000.00 - £28000.00 per year