Hourly Rate: £15.00 per hour
Start Date: ASAP
Duration: for 3 months with a possibility to be extended
Location: Staines, fully office Based - 5 days a week
We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced customer service team. This is a fantastic opportunity for someone who has previous experience supporting and helping customers with queries and complaints.
You must be confident working within a fast paced environment and be able to hit the ground running from day 1.
The Role
As a Customer Service Coordinator, you will be responsible for managing customer queries and cases from initial logging through to completion. You'll coordinate appointments, liaise with internal teams and contractors, maintain accurate records, and ensure all issues are resolved efficiently and professionally.
This role will involve regular use of Salesforce and other internal systems, alongside supporting the wider team with administration, inbox management, and incoming customer calls.
Key Responsibilities
Log, monitor, and manage customer cases through to resolution
Coordinate appointments
Track progress and maintain accurate records and spreadsheets
Support inspections administration and reporting processes
Assist with incoming customer calls and shared inbox management
Ensure excellent customer service is delivered at all times
Use Salesforce and internal systems to manage workloads effectivelySkills & Experience Required
Previous experience using Salesforce CRM or similar systems
Strong administrative and organisational skills
Excellent written and verbal communication skills
Ability to manage multiple tasks and prioritise workload effectively
Customer-focused with a professional and empathetic approach
Strong attention to detail and problem-solving skills
Ability to work under pressure and meet deadlines
A proactive and collaborative team playerIf you are available immediately and have the relevant customer service and coordination experience, we'd love to hear from you.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Salary description
£15.00 - £15.00 per hour