This is one of those roles where you can actually make a visible difference. Not hidden behind layers of process, not stuck firefighting the same issues on repeat, but properly owning a patch and shaping how it runs.
We’re working with a growing, well-backed housing provider that’s building something properly structured from the ground up. Strong standards, clear expectations, and a genuine focus on residents rather than just ticking boxes.
The Role You’ll take ownership of a mixed-tenure portfolio across Sutton and surrounding areas, delivering a hands-on, proactive housing management service.
This isn’t just “keep things ticking over.” It’s about running your patch like it’s yours.
You’ll be:
• Managing tenancies and leasehold relationships from start to finish
• Handling ASB, arrears and breaches with confidence and clear judgement
• Overseeing repairs and maintenance, particularly across blocks and communal areas
• Carrying out regular inspections and picking up issues before they escalate
• Working closely with contractors to make sure work is actually done properly
• Supporting lettings, voids and ensuring homes are ready to go
• Dealing with complaints and resident queries without passing the buck
• Keeping everything compliant, documented and audit-ready
What They’re Looking For
• Solid experience in housing or tenancy management
• Comfortable dealing with ASB, arrears and complex cases
• Good understanding of housing legislation and compliance
• Able to manage contractors without being fobbed off
• Organised, proactive and not someone who waits to be told what to do
• Strong communicator who can handle residents, stakeholders and difficult conversations
This is a business that’s growing, which means you’re not stepping into a rigid, boxed-in role. There’s room to shape things, improve processes and actually be heard.
If you like structure, standards and autonomy without the usual bureaucracy, this will suit you
Salary description
£40000.00 - £45000.00 per year