Product Owner
Hybrid (2–3 days per week in office)
At Citation Group, our product vision is simple but ambitious: to become an essential part of our clients’ everyday operations. We’re building a connected ecosystem of software and services that help SMEs run more efficiently, stay compliant, and grow with confidence—all in one place.
Our product portfolio spans HR, Health & Safety, certification, and beyond—supporting day-to-day tasks and long-term business goals alike. As a Group Product Owner, you’ll take full ownership of one or more products that sit at the heart of this vision. Whether it's improving onboarding flows, surfacing insights, streamlining certification, or unlocking new value through AI, you’ll help shape intuitive, high-impact experiences that deliver measurable value for clients and the business.
What you’ll be doing
- Define and deliver product strategy for one or more product areas, ensuring alignment to group objectives and client needs.
- Own product performance—tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.
- Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.
- Shape product roadmaps that deliver both short-term value and long-term differentiation—balancing ambition with feasibility.
- Work directly with your engineering teams, ensuring a well-maintained and clearly prioritised backlog that delivers value early and often.
- Champion simplicity and usability—ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.
- Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.
- Collaborate cross-functionally with Commercial, Service, Marketing and Data teams to ensure joined-up planning and delivery.
- Ensure clarity of direction through high-quality briefs, user stories, documentation and communication—guiding development with purpose.
- Act as the product expert, maintaining a deep understanding of your product’s role, performance, and opportunities for growth.
What we’re looking for
- Proven experience owning digital products in a tech-enabled or service-oriented environment. Experience with SaaS platforms in a plus.
- A commercially minded product thinker who blends customer empathy with business acumen.
- Strong strategic capability, combined with hands-on delivery experience.
- Excellent communication and stakeholder management skills—able to influence at all levels.
- Comfort working in environments with multiple brands, systems or legacy constraints.
- Fluency in user-centred design principles, with a sharp eye for UX and simplicity.
- A pragmatic approach to Agile, focused on outcomes rather than rituals.
- Awareness of how AI tools (e.g. Generative, predictive, assistive) can be applied to enhance user experience or operational efficiency.
What’s in it for you
- The chance to shape meaningful products that impact thousands of businesses.
- High-autonomy role within a growing product function committed to innovation.
- Exposure to group-level strategy and decision-making.
- A collaborative culture that values initiative, experimentation, and customer-first thinking.
- 25 days of holiday (plus bank holidays), your birthday off, and extra time for newlyweds or new pet parents.
- Community volunteer days, and tailored support for growing families.