Must hold a full, clean, manual UK driving license.
The Role
Express innovative ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.
This role is an exciting blend of responsibilities:
Receptionist duties:
Welcoming patients with compassion and ensure confidentiality.
Handling a variety of patient needs, including appointment booking, comfort calls, and dealing with sensitive situations.
You’ll need excellent empathy and strong IT skills to navigate systems while offering support, especially in moments of distress.
Ensuring 2 x way communication with the call centres to ensure efficient operations.
Accurate record keeping
Driver duties:
Conduct vehicle and equipment checks and safely transport clinicians to home visits where they’ll provide essential care. You may also be accompanying clinicians into patient homes.
Ensuring correct use of equipment and vehicles at all times.
Every shift offers variety, making it an engaging role while providing the opportunity to make a real difference in the community. There are clear pathways for career progression and development in a variety of roles within IC24.
About you
Are you ready to embrace the challenge of working in a fast-paced, out-of-hours environment? If you're driven, empathetic, and have a passion for patient care, you’ll thrive with us. This role is ideal for those who enjoy variety, want to make a tangible difference, and are committed to providing excellent care to patients in the South Essex region.
If you’re excited by the opportunity to work for a company dedicated to improving healthcare services and nurturing its workforce, then we want to hear from you.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.
Locations - Thurrock, Basildon, Southend
Flexibility to cover our other bases in Mid Essex where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.
Hours Available: Weekends and Night Shifts Available
You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both!.
What’s in it for you: -
Hourly rate from £12.71
Enhanced rates up to 60% on top for bank holidays
Additional annual leave above statutory minimum based on service
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and Development Opportunities
Free membership to our reward and discount platform
Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references.
We celebrate brave ideas and brave people.
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We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at (email address removed)
Salary description
£12.71 - £12.71 per hour