Jobs in Darlaston

Join our award-winning client as a Travel Operations Executive! If you're a proven multi-tasker with exceptional attention to detail and the desire to ensure your customers experience their perfect trip, we'd love to hear from you!
The successful candidate will play a key role in contributing to the smooth-running of the Operations department, with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.
This is a fantastic opportunity for those with previous experience gained within the travel sector and our client can offer a competitive salary up to £27k and other great travel industry benefits. This is a hybrid role, with two days in the office and three from home and the hours of work are 9am - 5.30pm.
If this role is of interest to you, please apply online.
Role of Travel Operations Executive:
* Control room allocations and release dates
* Manage additional services and special requests relating to bookings
* Timely completion of client flight requests
* Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
* Assist in writing accurate and articulate customer itineraries
* Arrange ticketing and boarding passes for all customers
* Dispatch all travel documentation to customers on time
* Close liaison with suppliers on quality control issues
* Conduct audit of loaded allotments and contracts data to assure accuracy in system
* Liaise with and assist the Finance department with supplier invoicing when required
* Adopt company policies to resolve customer service issues, post and pre-sale
* Respond to customers enquiries whether by telephone or email
Skills required for the role:
* Operations experience gained within a travel agency/tour ops environment
* Excellent interpersonal communication skills and a high level of professionalism
* An eye for a sale and ability to convert customer enquiries into confirmed bookings
* Strong problem-solving capabilities
* A methodical and conscientious approach to all tasks
* Excellent organisation and time management skills
* Attention to detail and a high level of numeracy
* A preparedness to work outside normal office hours
If you’re interested in learning more about this Travel Operations Executive role, please press the apply online button now!
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