Duties
* Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times.
* Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
* Communicate effectively with customers to understand their needs and provide appropriate solutions.
* Collaborate with team members to streamline processes and improve service delivery.
* Analyse customer feedback and service data to identify areas for improvement.
Experience
* Previous experience in an administrative or customer service role is preferred.
* Proficiency in data entry with attention to detail is essential.
* Strong interpersonal skills with the ability to communicate clearly and effectively.
* Experience in upselling or sales support is an advantage but not mandatory.
* A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.
Hours for this role are Monday- Friday 8.30am - 5pm.
The role is based in Avonmouth, ideally candidates will need to live locally or drive.
Successful candidates will need to be available to start from mid June 2026.
This is an ongoing temporary role which is likely to be ongoing for at least 6 months
Salary description
£14.06 - £14.06 per hour