Chelmsford or Banbury office
Salary: up to £40k
The Role
Working within the Operations Department providing support to the Client Management, Risk and Credit Control teams.
To deliver exceptional Client service, maintain internal and Client relationships and effectively identify any risks to prevent loss of income and reputation to our business.
Responsibilities:
Credit Control/Recoveries
To Credit Control a small portfolio of collect out Client Ledgers.
To provide support for the Credit Control team during high workload periods.
To deliver and maintain proactive and effective collections processes (as per company policy), thus delivering excellent service to the Clients.
To ensure collection and follow up calls are made within agreed timescales.
To record and maintain up to date debtor contact details.
To record and maintain debtor diary and collection notes on the operating system.
To assist the data processing team by obtaining remittance advices and allocation details for expected debtor receipts.
To identify any sales ledger queries with work closely with the Client Management teams to ensure that Clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action.
Maintaining first class Client relationships, ensuring that excellent levels of service are delivered so that Client satisfaction levels remain high.
To make recommendations on how the Credit Control function can be improved/enhanced.
Credit
Debtors
To ensure debtors are monitored using the appropriate systems and procedures.
Remove any debtors from Experian monitoring for terminated clients.
Ensure Experian Alerts are monitored daily and documents saved in central database.
Limited Recourse
Apply cover limits in accordance with the Euler Policy.
Review cover limits in accordance with the Euler Policy and in line with set expiry dates.
To ensure all debtors are set with the correct cover limits on the operating system.
To identify, monitor, and escalate uninsured debtors across the Client portfolio.
To ensure all notifiable events are monitored and these have been reported as per our Credit Insurance policy.
Monitor Euler endorsements to ensure all limits are applied/removed/reduced accordingly.
To ensure all expiring/expired CIO’s are renewed/reapplied in line with their expiry date.
Review top 10 debtors at new business stage to assist with the take on process to manage funding expectations.
Limited Recourse Claims
To ensure once notified of a potential claim/business failure, to notify both Rycroft/Euler, and client management team.
To ensure Claim forms are completed and returned to Rycroft/Euler.
To ensure all relevant documentation required to support claim are requested from client within 24 hours.
To maintain accurate record of claim in central file (Share point), and to ensure any subsequent information and communications pertaining to claim are filed also.
Once claim is paid, ensure all relevant parties are notified – including bank partners - and ensure data processing team and client management team are instructed to facilitate refund to client.
Recoveries
To ensure debtor litigation action is taken where agreed to assist with recovery of debts for both live and collect out clients within the portfolio.
To maintain an effective litigation monitoring sheet with details of action taken and costs incurred.
To ensure monthly pre-bills are reviewed upon receipt and approved prior to settlement to solicitors.
Ensure Legal Spreadsheet updated, and clients charged relevant disbursements which are applicable.
To maintain and build relationships with external partners to assist in the recovery and actions involved in a collect out scenario, including Insolvency Practitioners, Solicitors and Credit Insurers.
Risk Management
To always ensure the security of funds and minimising client losses and bad debts.
To work closely with the Client Management teams in reviewing and scrutinising debt collectability and recoverability on daily basis.
To provide regular feedback to the Client Management teams about any debt issues that may impact upon security or client retention
Salary description
£35000.00 - £40000.00 per year