About the Role
My Key Recruitment is looking for a proactive Sales Order Processor to join a busy sales support team in Birmingham. This role is central to ensuring that customer orders are placed and managed efficiently, while providing excellent service and support to clients across the UK.
You will act as a key point of contact for customers, handling queries, processing orders, and supporting a team that prides itself on delivering high standards of service.
Key Responsibilities
Process all customer communication (mail, fax, e-mail, telephone, web) promptly and accurately.
Ensure verbal and written orders are correctly captured and managed.
Adhere to delivery procedures and internal policies at all times.
Follow all checking, verification, and authorisation procedures, escalating any issues to your line manager.
Develop detailed knowledge of products and services to provide accurate information to customers.
Ensure team members adhere to credit, returns, and special order policies.
Achieve individual and team targets consistently.
Maintain confidentiality of customer data and ensure company systems and paperwork are secure.
Provide cover support to other business units or teams when required.
Comply with all health and safety requirements.
Deliver exceptional customer service at all times. Person Specification
Competencies:
Business Awareness
Collaborative Team Working
Problem Solving
Customer Commitment Skills & Knowledge:
MFG Pro knowledge or similar ERP systems
Familiarity with CRM processes
Complaint handling
Microsoft Office (Excel, Word, PowerPoint) Experience:
Exposure to a broad range of business functions within a sales process
Customer service experience
Must have sales order processing experience How to Apply
If you are an organised, customer-focused professional looking to join a supportive team, contact Michael at My Key Recruitment by emailing your most recent CV to (url removed)
Salary description
£14.00 - £14.00 per hour