Location: Solihull
Salary: Up to £35,000
Hybrid working: 1 day working from home per week
Hours: Monday to Friday
Benefits
Salary up to £35,000
1 day working from home each week
30 days' annual leave
Company bonus scheme
Monday-to-Friday working
Full training across additional freight modes
Career development within a global logistics company
Small, friendly and supportive office
No sales or business development
We are recruiting for a customer-focused Freight Forwarder to join a global logistics company based in Solihull.
This is a full operational role handling import and export shipments from quotation through to final invoicing. The position has a strong ocean freight bias, although candidates from air freight, road freight or multimodal backgrounds will also be considered.
Training can be provided on freight modes you have not previously handled.
The role
Manage ocean import and export shipments
Handle the full process from quotation through to invoicing
Act as the main point of contact for customers
Provide accurate quotations and shipment updates
Book freight with shipping lines, carriers and overseas agents
Arrange collections, deliveries and international transport
Prepare and check shipping documentation
Complete customs documentation where required
Monitor shipments and resolve delays or operational issues
Liaise with customers, hauliers, shipping lines and overseas partners
Ensure files are accurate, complete and invoiced promptly
Deliver a consistently high level of customer service
Requirements
Previous freight forwarding or international shipping experience
Experience within import, export or cross-trade operations
Ocean freight experience is preferred
Strong customer service skills
Good communication and organisational skills
Ability to manage shipments from start to finish
Strong attention to detail
Confident dealing with customers and suppliers
Proactive approach to problem solving
Willingness to learn new freight modes
About the company
You will be joining an established international freight forwarding and supply chain business with a global network and strong carrier relationships.
The Solihull office is small and close-knit, giving employees the opportunity to take ownership of their work, build strong customer relationships and make a visible contribution to the success of the branch.
The business offers the backing and opportunities of a global logistics company, combined with the more personal environment of a smaller local office.
This role is focused entirely on operations and customer service. There are no sales targets or business development responsibilities.
Apply now for more information.
WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.
WR Logistics is acting as an Employment Agency in relation to this vacancy
Salary description
£30000.00 - £35000.00 per year