Key Responsibilities of the Technical Support Analyst:
* Provide on-site IT support to local user base
* Assist in making the assigned project(s) delivered within time and budget
* Manage multiple and changing priorities daily
* Coordinate third party to troubleshoot issues
* Describe and reinforce skills to provide exceptional service
* Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
* Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
* Take responsibility for own work and provide support to others in accomplishing their work
* Perform other duties as assigned
* Create, modify and disable or delete User accounts with the correct security groups in a hybrid environment
* Take ownership on IT tickets in the ticketing system and work through them accordingly
* Good knowledge of Oracle Database structures and Reporting
Key Competencies of the Technical Support Analyst:
* Demonstrate strong customer service attitude
* Solid communication skills
* Organised and has efficient time management skills
* Strong attention to detail
* Ability to work interdepartmentally
* Exercise strong critical thinking and problem-solving capabilities
* Proficient in Microsoft O365 Suite, Call Centre unity desired
* Desktop and Laptop security encryption for Mac and PC.
* Active Directory Management, Cloud (Azure) and On-Prem
* Knowledge and Experience of VOIP
* Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).
Education and Experience:
* Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
* 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
Technical Support Analyst
Fordingbridge SP6
Salary up to £35k DOE
Monday - Friday
Salary description
£30000.00 - £35000.00 per year