As a Customer Service Coordinator, you’ll play a key role in ensuring customer enquiries and orders are handled efficiently, while supporting transport operations. This position offers a supportive team environment, ongoing training, and excellent long-term development prospects.
If you enjoy working in a fast-paced setting and take pride in delivering exceptional service, this Customer Service Coordinator role could be the perfect fit.
Key Responsibilities
Handle customer enquiries via phone and email professionally
Process customer orders accurately using internal systems
Maintain up-to-date customer records and account details
Resolve customer issues and escalate where necessary
Support planning and scheduling to meet customer requirements
Assist with general customer account administration
Liaise with internal teams to ensure smooth operations
Skills & Knowledge Required
Previous experience in a Customer Service Coordinator or similar role (minimum 1 year)
Strong customer service and communication skills
Good IT skills, ideally with order processing or finance systems
Excellent organisation and attention to detail
Ability to multitask and prioritise workload
Team-oriented with a proactive approach
Industry experience (construction or waste) desirable
What’s on Offer
Workplace pension scheme
Life assurance (4x salary)
25 days holiday plus bank holidays
Training and development opportunities
Supportive team environment with regular company social events
Salary description
£28100.00 - £28100.00 per year