Full Time and Permanent
£27k
Monday - Friday
Leeds
About the Company
Join a fast-growing, forward-thinking organisation operating within the renewables and home services sector. You'll be part of a collaborative team delivering high-quality solutions that support customers in improving their homes and energy efficiency.
The business is backed by major global investors and works with leading manufacturers to deliver cutting-edge products and services.
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What's on Offer
* Strong team culture - Work collaboratively across departments and enjoy regular social events
* Advanced technology - A market-leading platform designed to support both customers and engineers
* Career development - Ongoing training and clear progression opportunities
* Customer-first approach - Delivering a seamless experience supported by digital tools and high service standards
* High-quality products - Working with trusted, industry-recognised brands
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Job Summary
As a Callout Advisor, you will be the first point of contact for customers experiencing technical issues. You will manage urgent requests, coordinate engineer attendance, and ensure a smooth resolution process while delivering excellent customer service.
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Key Responsibilities
* Handle incoming callout requests via phone, email, and online systems
* Assess and prioritise emergency repair requests based on urgency and safety
* Schedule and dispatch engineers to customer sites efficiently
* Communicate clearly and professionally with customers throughout the process
* Accurately update job records, customer details, and call logs
* Provide basic troubleshooting support where appropriate
* Liaise with engineers and internal teams to ensure timely issue resolution
* Monitor open cases and follow up to ensure customer satisfaction
* Highlight recurring issues and support process improvements
* Follow all health & safety and company procedures
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Skills & Experience
* Previous experience in a customer service or coordination role
* Experience within a technical or engineering environment is beneficial
* Knowledge of renewable technologies (e.g. solar, EV, heating systems) is an advantage
* Strong communication skills (written and verbal)
* Highly organised with the ability to multitask
* Calm under pressure, especially in urgent situations
* Confident using IT systems and scheduling software
* Strong problem-solving ability and attention to detail
* Flexible approach to shifts, including potential out-of-hours work
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Benefits
* 38 days annual leave
* Private healthcare
* Life assurance
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Salary description
£27000.00 - £27000.00 per year