Lead Operational Delivery & Assurance Across Our East Division
At MSI Reproductive Choices UK, we're looking for an experienced and strategic Divisional General Manager to lead operational performance, quality, governance, and people management across a geographically dispersed division. This is a senior leadership role responsible for delivering high-quality services while ensuring financial sustainability, strong governance, and exceptional colleague engagement. This opportunity would suit an experienced operational leader who has successfully managed large, multi-site services and led remote management teams within a complex and regulated environment.
Please note: This role requires extensive travel across the East Division and applicants must be able and willing to travel regularly. The successful candidate should expect to travel across our East Division locations up to 3-4 days per week to provide visible leadership, build effective stakeholder relationships, support operational delivery, and ensure consistency across services. Applicants must have the flexibility, availability, and practical ability to undertake regular travel as an essential requirement of the role. Whilst this position can be based from one of our locations, all business travel outside of your designated base location will be reimbursed in line with company policy.
About the Role
Reporting to the Head of Operations, you will provide strategic and operational leadership across the division, leading managers and multidisciplinary teams to deliver safe, effective, and client-centred services. You will be responsible for performance, quality, governance, financial management, workforce planning, and continuous improvement initiatives. You will act as a visible leader across the division, working closely with operational, clinical and corporate stakeholders to drive performance, support service transformation, and ensure outstanding standards of care and compliance.
About You
You are an experienced senior leader with a background in managing remote, multi-site teams and leading other managers. You are commercially astute, confident analysing P&L and operational performance data, and experienced in governance, assurance and regulatory compliance. You have a proven ability to influence stakeholders, lead change and drive service improvements in complex organisations.
Why Join MSI Reproductive Choices UK?
As a values-driven organisation, we are committed to delivering high-quality reproductive healthcare services and creating an inclusive culture where colleagues can thrive. You'll have the opportunity to lead at scale, influence strategic direction, and make a meaningful difference to both service delivery and colleague experience.
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
🧘 Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth
Salary description
£58969.00 - £73707.00 per year