The Opportunity
We are recruiting a Head of New Business to build and lead a new high-performing new business function across Telecoms and IT MSP services we provide.
This role is about driving growth, not maintaining accounts. You will take ownership of new logo acquisition, shape a scalable sales engine, and lead both field sales members and telemarketing management. The focus is new badge clients with 20+ employees, where structured selling, credibility, and consistency matter.
With over 17 years of trading, ISO accreditations (9001, 14001, 27001), and a broad portfolio across IT MSP, Cyber, VoIP, Connectivity and Mobile, you will have a solid platform to sell from.
What we need is a leader who can turn that into predictable new business performance.
This is a role cover the UK and ideally located close to our Midlands / Peterborough offices. This is not essential but would be a bonus.
What You Will Do
New Business Leadership
• Own and deliver the new business revenue target
• Drive recurring revenue & upfront profit growth
• Build a repeatable sales motion
• Lead from the front on key opportunities and complex deals
• Set clear standards around activity, pipeline, and conversion
• Coach and develop the field sales team to improve close rates
Telemarketing & Pipeline Generation
• Take responsibility for telemarketing strategy and output
• Line manage the Telemarketing Manager
• Set expectations on data usage, call quality, and meeting conversion
• Ensure consistent flow of qualified meetings into the field team
• Align telemarketing messaging tightly with the sales proposition
Sales Process & Performance
• Define and enforce a structured sales process from first contact to close
• Maintain accurate pipeline forecasting and reporting
• Challenge weak opportunities early and protect time on high-value deals
• Drive a culture of accountability, pace, and ownership
Culture & Client Experience
• Build a winning sales culture that clients trust and respect
• Ensure sales behaviours reflect long-term MSP relationships, not short-term wins
• Focus on quality clients with scale potential, not volume for the sake of it
• Work closely with delivery teams to ensure expectations are set correctly
Commercial Discipline
• Maintain margin awareness across all deals
• Push back on poor pricing and misaligned proposals
• Support commercial decisions with data and experience
What We Are Looking For:
- Proven success driving sales revenue within Telecoms or Managed IT Service space.
- Strong understanding of IT MSP, Cyber Security, VoIP, Connectivity, and Mobile solutions.
- Proven track record growing recurring margin and upfront profit in the B2B ICT space.
- Strong experience with hardware leasing sales
- Strong commercial insight with confidence in pricing and margin defence.
- A coach who can get the best of their people
- Excellent written and verbal communication skills with attention to detail.
- Ability to manage multiple opportunities simultaneously under tight deadlines.
- Highly organised, proactive, and results driven.
Benefits:
- Competitive basic salary & OTE
- Mobile phone and laptop
- Additional holiday linked to length of service
- Private Health Cover
- Death in service cover
- Pension with employer contribution
- On-site parking
- Company events and incentives
- Enhanced leave benefits for key life events, reflecting our commitment to employee wellbeing.