Job Title: Conveyancing Assistant
Location: Northampton
The Role
This position will support the Conveyancing Team in delivering a comprehensive and compliant conveyancing service within a mortgage recoveries environment. The role requires a strong client and customer service focus, alongside the ability to manage tasks efficiently and accurately.
Key Responsibilities
- Assist the team in reducing the time a property remains in possession and under offer.
- Liaise with third parties to expedite documentation required to facilitate repossession sales.
- Ensure Service Level Agreements (SLAs) are met for all allocated tasks.
- Comply with all regulatory requirements, including anti-money laundering and data protection obligations.
- Manage and prioritise scheduled tasks using internal systems and processes effectively.
- Issue standard conveyancing documentation accurately and promptly.
- Maintain an organised workload, minimising administrative and accounting errors.
- Develop and maintain knowledge of the repossession sales process and related internal departments.
- Identify issues proactively and escalate where appropriate.
- Handle difficult or sensitive telephone conversations confidently and professionally.
- Maintain a professional approach when dealing with colleagues, clients and third parties.
- Adhere to firm policies relating to complaints handling, treating customers fairly and undertakings.
- Attend internal and external meetings and contribute to departmental process improvements.
- Participate in internal training sessions as required.
Desirable:
- Experience within a conveyancing or property law environment.
- Familiarity with repossession sales processes.
- Experience using case management systems (e.g. Visualfiles or similar).
Essential:
- GCSEs (or equivalent) in English and Maths.
- High attention to detail and accuracy in documentation and correspondence.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- Confident communicator with good written, numeracy and verbal skills.
- IT literate, including Microsoft Word, Excel and internet-based systems.
- Commercial awareness and ability to understand financial implications.
- Self-motivated, proactive and able to work independently as well as part of a team.
- Flexible and adaptable, with the ability to work under pressure and recognise when to escalate issues.