Systems Trainer and L&D Specialist will be a valuable member of the HR and Recruitment Team.
You will design, deliver and embed high-quality systems and people-focused training across the organisation, supporting employees and consultants through system implementation, business change and ongoing development.
This role combines systems training, digital learning design and soft-skills delivery, with a strong focus on user adoption, confidence and engagement. Working closely with the L&D Manager, departments and stakeholders, the postholder will support the successful use of our case management system (Salesforce), in-house platforms, collaboration tools and evolving AI solutions.
We are not looking for agency support, we welcome direct applications direct from talented individuals and will respond within 24 hours.
Skills & Experience
Essential
- Strong IT and digital skills, with advanced Microsoft Office capability
- Confident and engaging trainer with experience delivering training remotely and in-person
- Excellent communication and presentation skills
- Strong attention to detail with the ability to learn new systems quickly
- Outstanding customer service skills with a people-focused, patient approach
- Ability to adapt training delivery to different learning styles and paces
- Comfortable working in a small team and managing multiple priorities
Desirable
- Experience in a legal, professional services or regulated environment
- CIPD Qualification or working towards
- Experience delivering systems or software training (Salesforce highly desirable)
- Familiarity with Slack and collaborative communication platforms
- Experience creating training videos or digital learning content
- Knowledge of apprenticeship frameworks or levy-funded programmes
- Experience supporting business change or system implementations
Personal Attributes
- Tech-savvy and naturally curious
- Approachable, supportive and confident
- Fast learner who enjoys problem-solving
- Strong relationship builder
- Calm under pressure with a solutions-focused mindset