This is a hands-on leadership position where you'll play a key role in driving team performance, delivering positive customer outcomes, and supporting day-to-day operations. You'll lead by example, balancing effective people management with active involvement in operational workflows to ensure service excellence and regulatory compliance.
Salary: £35,750
Hours: 35 hours per week on a rota basis covering Monday to Friday, 8:00am–8:00pm, and Saturday to Sunday, 9:00am–6:00pm. Working patterns will be discussed during the screening process.
Key Responsibilities
* Lead, motivate, and develop a team to deliver exceptional customer service and achieve regulatory standards.
* Manage daily workflow, allocate resources effectively, and ensure service level agreements are consistently met.
* Act as the primary escalation point for operational queries and customer issues.
* Provide hands-on support during peak periods, contributing directly to operational activity when required (approximately 40% of the role).
* Monitor individual and team performance, conducting regular one-to-ones, coaching sessions, and performance reviews.
* Support recruitment, onboarding, and the ongoing development of team members.
* Ensure adherence to data protection, AML, and all relevant regulatory requirements.
* Identify opportunities for process improvement and foster a positive, collaborative, and customer-focused culture.
About You
* Previous experience in a Team Leader, Supervisor, or similar leadership role within a regulated environment.
* Strong people management, coaching, and performance development skills.
* Proven ability to manage workloads, prioritise effectively, and achieve operational targets.
* Excellent communication and stakeholder management capabilities.
* High attention to detail with a strong understanding of compliance, risk, and regulatory obligations.
* Proactive, adaptable, and solution-oriented approach to leadership.
Essential Experience
Experience within financial services or another regulated industry is essential.
If you're looking for an opportunity to make a tangible impact while developing and leading a high-performing team, we'd love to hear from you. Please submit your CV in confidence
Salary description
£35750.00 - £35750.00 per year