We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.
Key Responsibilities:
Act as the first point of contact for customers via phone, email, and in person.
Resolve customer enquiries and complaints efficiently and professionally.
Provide accurate information on housing, repairs, and related services
Log and manage repair requests and liaise with contractors to schedule work
Support tenancy and allocations processes, including applications and enquiries
Maintain accurate records and update internal systems
Work collaboratively with internal teams, including Income Management and Neighbourhood teams.
Promote online services and assist customers with digital access
Essential Requirements:
✅ Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language
✅ Proven experience in a customer service role, ideally within housing or a similar environment
✅ Strong communication and interpersonal skills
✅ Ability to handle challenging situations and resolve complaints
✅ Good IT skills (MS Office and database systems)
✅ A calm, professional, and empathetic approach
What We're Looking For:
Passion for delivering excellent customer service
Ability to remain calm under pressure
A team player with a "can do" attitude
Strong organisational and problem-solving skills
Why Apply?
Competitive hourly rate
Immediate start available
Opportunity to gain experience within a reputable organisation
Meaningful role supporting diverse communities
If you are a multilingual customer service professional looking for your next temporary opportunity, we'd love to hear from you.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£14.17 - £14.17 per hour