Reporting into the Customer Service Manager your daily duties will include:
* Process and manage customer bookings accurately and efficiently.
* Act as the primary point of contact for customers, providing exceptional service and support.
* Build and maintain strong relationships with customers, partners, and key accounts.
* Manage customer enquiries, concerns, and complaints in a professional and timely manner.
* Liaise with internal departments to resolve customer issues and ensure satisfactory outcomes.
* Ensure customer requirements are consistently met while delivering a high standard of service.
* Support client retention initiatives by fostering positive customer relationships.
* Produce and maintain KPI reports and performance metrics where required.
* Assist with a variety of customer service and administrative support activities.
* Contribute to continuous service improvement and operational efficiency.
Essential Skills & Experience
* Previous customer service experience is essential; experience within the transport or logistics industry would be advantageous.
* A customer-focused approach with a genuine commitment to delivering outstanding service.
* Ability to remain positive and professional in a fast-paced environment, effectively prioritising workloads when required.
* Reliable, organised, and capable of managing multiple tasks simultaneously.
* Strong problem-solving skills with the ability to identify and implement effective solutions.
* Excellent attention to detail, accuracy, and numerical skills.
* Proficient in Microsoft Office applications, including Word, Excel, and Outlook, with the ability to quickly learn new systems and processes.
* Outstanding verbal and written communication skills, with a professional, courteous, and confident telephone manner.
* Strong interpersonal skills and the ability to build effective working relationships with customers, colleagues, and external partners.
What We Offer
* An exciting opportunity within a successful and growing organisation.
* The chance to work alongside a highly motivated and performance-driven team.
* Competitive salary and benefits package.
* Excellent opportunities for career development and progression.
* A professional, supportive, and collaborative working environment.
* The opportunity to make a meaningful impact within a dynamic and customer-focused business
Salary description
£27000.00 - £27000.00 per year