TCHC is looking for a passionate individual to work with our Restart Programme participants who have been out of work for at least 6 months, to find sustainable employment. The EC’s role is to identify and support any barriers to employment that participants may have, agree on solutions to resolve barriers and conduct work-focused activities to ensure participants enter work within a 12-month period of starting on the programme.
The EC will manage a caseload of participants, ensuring they are supported and challenged appropriately to move towards lasting and meaningful employment. Following a diagnostic assessment, they will work through a comprehensive action plan with the participant to give them additional skills, identify transferrable skills and capabilities and build their confidence to return to sustainable employment.
- GCSE (or equivalent) in English and maths at grade C or above, essential
Role Description The Employment Coach is a full-time, on-site role based in Aylesbury. This role focuses on supporting jobseekers and individuals affected by redundancy to identify career goals, build confidence, and progress into sustainable employment or training. Day-to-day tasks include conducting one-to-one coaching sessions, developing individualized action plans, delivering employability workshops, and providing practical support with CV writing, interview preparation, and job search strategies. The Employment Coach will liaise with local employers and partner organizations to source opportunities, signpost participants to relevant training, and monitor progress against agreed outcomes. The role requires accurate record-keeping, use of case management systems, and collaboration with colleagues to ensure high-quality service delivery and compliance with program requirements.
- Experience of working in welfare-to-work – or in similar performance target-driven environments, such as recruitment, business-to-business sales or equivalent
- Experience working in a fast-paced, evolving environment with the ability to manage multiple priorities.
- An adept communicator with the ability to persuade, influence and listen to others.
- Ability to be flexible, open, and creative in problem solving.
- Ability to build rapport quickly and adapt to client needs and communication to inspire, motivate and challenge participants.
- Knowledge of the labour market, wider provision, and stakeholders local to the area in which you are applying.
- Able to effectively network to build and maintain effective relationships internally and externally.
- High-level digital literacy skills and data accuracy skills, including a strong working knowledge of Microsoft Office applications and web-based communication technologies.
- Excellent organisational skills with a demonstrated ability to manage a busy schedule/workload under pressure.
- A strong commitment to personal and professional ongoing development
- Ability to follow and comply with contractual requirements alongside the ability to understand and adhere to GDPR.
- A value-led individual who always leads by example.
Main Tasks & Responsibilities
- Building effective and positive relationships with participants, working collaboratively and challenging them to identify and overcome any potential barriers preventing them from returning to work.
- Conducting a diagnostics assessment with all participants to assess job readiness and the appropriate level of support required on the customer journey throughout time on programme.
- Partnering with the participant to create a comprehensive action plan to identify appropriate career opportunities, identify any employment-related barriers and the actions required to progress towards sustainable employment.
- Understanding the internal and external information, advice and guidance available to support participants with debt concerns, mental health conditions or career coaching and signposting as required.
- Ensuring that participants have an up-to-date and professional CV and supporting statement, and a covering letter, tailored appropriately for each application.
- Providing job search support, guiding participants to register on appropriate job boards and ensuring their digital profiles are up to date and visible to employers.
- Providing industry-specific training and development, based on relevant sector experience.
- Working in partnership with the internal Employer Engagement team and relevant external employment support services to identify appropriate job opportunities.
- Supporting participants in preparing for job interviews, conducting mock interviews and assessment activities.
- To ensure clients have access to workshop options based on individual diagnostics and tailored support (inc. Health, mental health, transferable skills, job searching, CV writing, interview skills).
- To work with pace and urgency – planning and forecasting ahead and discussing next steps on a weekly/monthly basis.
- Meet and exceed all monthly performance targets and Key Performance Indicators, seeking feedback and input to continuously improve and deliver strong outcomes for our participants and commissioners.
- To maintain quality client records in the database so that they outline the client’s journey on the programme.
- Be responsible for promoting and safeguarding (including Prevent) the welfare of all participants for whom you have responsibility or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.