The Customer Service Agent will act as the first point of contact for customers, who may have questions ranging from technical issues and back-office processes to finance-related matters. They will need to quickly assess each situation and direct the customer to the appropriate team to provide fast and accurate solutions.
The role involves responsibility for a specific region of customers, fostering long-term relationships and accountability. This ensures customers know exactly who to contact for support, from website issues to delivery questions, contributing to a seamless order-to-cash process.
Key Responsibilities:
Handle customer inquiries through phone, email, and chat.
Resolve customer challenges by providing accurate and timely solutions.
Maintain a professional, friendly, and personal approach to enhance the customer experience.
Listen actively to understand customer needs and aim to exceed expectations.
Support order management, deliveries, technical questions, pricing, stock availability, returns, and complaints.
Escalate complex issues to the relevant internal teams when necessary.
Keep thorough knowledge of company services and processes to answer inquiries effectively.
Ensure accurate processing of customer orders to meet expectations.
Follow up on customer feedback within their assigned region.
Regularly review and update Quality Management System procedures for the front office.
RequirementsThe ideal candidate will be passionate about delivering exceptional customer service, with strong organizational and communication skills. They must be capable of managing multiple channels efficiently while maintaining a high standard of professionalism.
Excellent verbal and written communication skills in Dutch and English and French
Knowledge of company services and internal processes to provide accurate information.
Strong listening skills to fully understand customer needs and challenges.
Experience managing high-pressure or complex customer complaints professionally.
Ability to quickly identify root causes and implement effective solutions.
Strong organizational skills to prioritize tasks and respond promptly.
Patience and professionalism in handling challenging customers to turn issues into positive experiences.
Ability to work closely with other teams, such as Sales, Technical Support, and Accounts, to resolve customer issues.
Willingness to share knowledge and support colleagues in raising service standards.
Initiative to drive continuous improvements in customer experience and operational efficiency.
Ability to identify potential sales opportunities during customer interactions.BenefitsOur client provides a supportive and dynamic environment where the Customer Service Agent can make a real impact on customer satisfaction and business success.
They offer:
A collaborative and engaging workplace with opportunities for personal and professional development.
Exposure to a wide range of customer inquiries and business processes, creating a varied and interesting role.
Hybrid working model
Competitive salary based on experience and responsibilities.
Benefits and support to help employees grow within the organization.
A chance to build strong relationships with customers and be a key part of their success.Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.
Salarisomschrijving
€3000 - €3500 monthly