WOULD YOU LIKE TO BE PART OF A FAST - GROWING ORGANISATION?
JOIN US AS GROUPS & EVENTS ORGANIZER.
ABOUT ODYSSEY
We're The Odyssey Hotel Group, Europe's most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.
ODYSSEY CULTURE
You'll be joining a fast-moving, ambitious, and successful team that's shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we'll be a good fit. We pride ourselves with a collaborative mindset.
THE POSITION
Are you the go-to person when it comes to planning and organizing? As our Groups & Events Organizer, you'll be at the heart of every celebration, meeting, or last-minute booking - making sure everything runs smoothly from start to finish.
You'll handle all the details: rooming lists, timelines, floor plans, AV setups, flowers, catering - you name it. From site inspections and pre-event meetings to making sure everything's perfect on the day, you're the one making the magic happen. You'll also be the point of contact for our clients, keeping in touch before, during, and after the event to make sure they leave happy (and come back!).
You'll work closely with the kitchen, banqueting team, front office and housekeeping - keeping everyone in the loop so every event feels seamless. Last-minute changes? No problem. Walk-in requests? Bring it on. You're quick on your feet, solution-focused, and always one step ahead.
If you love hospitality, know how to juggle multiple things at once, and genuinely enjoy making people's day - this one's for you.
KEY RESPONSIBILITIES
Coordinate pre- and post-event tasks such as rooming lists, external orders (e.g. Flowers or AV) and invoicing.
Conduct pre-event meetings and site inspections with clients to finalize arrangements.
Oversee event setup to ensure all elements align with the client's vision and requirements.
Create detailed event orders, including timelines, floor plans, and service needs.
Act as the on-site contact for clients and vendors, troubleshooting any issues that arise.
Coordinate and communicate with internal departments (banqueting, kitchen, front-office and housekeeping) to ensure seamless event execution.
Manage last-minute changes and problem-solve on-site to ensure client satisfaction.
Manage changes, cancellations, and overbookings efficiently.
Handle short lead business and on the day events (walk-ins) and social business (wedding, b-day)
Build and maintain strong relationships with corporate clients, event planners, and vendors.
Provide excellent customer service before, during, and after events to encourage repeat business.
Ensure that all services, from catering to AV support, are delivered as planned.
Gather client feedback and report on event success and areas for improvement.
Maintain an up-to-date event database and track all bookings.
Ensure compliance with company policies, safety regulations, and client agreements.
WHAT YOU WILL BRING:
Excellent verbal and written communication in English (additional languages are a plus).
Passion for hospitality and delivering exceptional service.
Ability to multitask, prioritize, and work under pressure.
Solution-oriented mindset with strong attention to detail.
Strong relationship-building skills with both clients and internal teams.
Professional, friendly, and customer-focused attitude.
Understanding of event planning logistics, including room setups, catering, and AV requirements.
Experience with PMS, CRM systems, and event sales platforms.
Knowledge of health and safety regulations for events.
WHY THIS ROLE AT ODYSSEY?
Attractive benefits package.
Employee discount rates in more than 8000 hotels, for you and your family.
Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters.
Access to diverse resources through Empowr for personal well-being support.
Room for your ideas and creativity - your vision is important to us.
Working from beautiful locations.
Working in a dynamic and expanding work environment where no day is the same.
A culture where great colleagues become true friends.
Diversity in the work and tasks and getting involved in projects.
The chance to work with a dynamic and innovative team in a leading hospitality company.
INTERESTED?
Apply through this vacancy, and we will contact you as soon as possible. We look forward to your application!
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