Front Office Agent Trainee - Where Hospitality Comes to Life!
Step into the spotlight of hotel life as a Front Office Agent Trainee at Room Mate Bruno - the place where first impressions are made and great guest experiences begin! With the support of experienced team members, you'll discover how a hotel really runs, from welcoming guests with a smile to helping them check in and out smoothly.
This hands-on traineeship is your chance to dive into the world of hospitality, sharpen your communication skills, and build a strong foundation for a future career in hotel operations - all while learning by doing!
What You'll Be Doing
No worries - you're not expected to know everything from day one. What is important? Curiosity, enthusiasm, and a love for hospitality!
You'll get to:
Be part of the warm welcome that makes guests feel instantly at home
Support check-in and check-out processes alongside the Front Office team
Learn how to handle reservations via phone, email, and online systems
Assist with guest questions and requests using a service-first mindset
Coordinate with housekeeping and maintenance to ensure rooms are guest-ready
Help process payments and invoices (with guidance, of course!)
Get familiar with the hotel's Property Management System (like Opera)
Keep the front desk and lobby looking polished and inviting
Learn about security procedures such as ID checks and key control
Discover the basics of upselling and guest satisfaction tools
Join trainings, team meetings, and shift briefings to keep learning every day
Learning & Growth Opportunities
This traineeship gives you a strong all-round introduction to hotel operations, teamwork, and guest service. It can open doors to future roles such as:
Front Office Agent
Front Office Coordinator
Reservations Agent
Who You'll Work With
Guests - Be their go-to person and create memorable first impressions
Front Office Team - Learn from experienced agents and supervisors
Housekeeping - Share updates and support smooth room operations
Maintenance - Report any issues to keep the hotel running perfectly
Reservations - Get insight into availability, bookings, and guest preferences
?... What We're Looking For
Currently enrolled in a Hospitality, Tourism, or Hotel Management program
A genuine passion for guest service and hotel operations
A positive attitude and eagerness to learn
Strong communication and people skills
A professional appearance and mindset
Basic English skills (Dutch or other languages are a bonus!)
In overeenstemming